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Your data is yours. Settings → Workspace → Data export builds one zip with everything the workspace holds, so leaving (or keeping your own backup) is a download, not a support ticket. It is available on every plan, including Free.

Start an export

  1. Open Settings → Data export.
  2. Click Start export. The zip is built in the background; you can leave the page.
  3. When the status reads Ready, click Download.
Only people who can export contacts (the Owner, administrators, data managers and custom roles with that permission) see the page, because the zip contains every contact. One export runs at a time per workspace.

What’s in the zip

JSON files are UTF-8 with ISO 8601 dates in UTC. The CSV opens in any spreadsheet. Never included: API keys, email-provider credentials, webhook secrets, OAuth tokens and billing details. The archive is stored privately and streamed to you through the app. The download link works for 7 days, only while you are signed in, and only for members who can export contacts. After 7 days the file is deleted; start a new export whenever you need one. Spark and connected agents can check an export’s status with the get_account_export_status tool, but the archive itself is downloaded from the app only. Moving in rather than out? See Move from Klaviyo, ActiveCampaign, Kit or Mailchimp.